HotStreak Terms and Conditions

Welcome to Hot Streak Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, our HotStreak app, and all products and services we offer, including slots, live casino games and sports betting. By creating a HotStreak login, depositing funds, or otherwise using our platform, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

Who We Are

HotStreak is a trading name of Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We have operated our casino since 2022 and are licensed by the UK Gambling Commission under licence number 57869, which covers both our operation and our software platform. A separate Gibraltar licence permits us to serve players in additional jurisdictions outside Great Britain. When you register at Hot Streak, you are entering into a direct agreement with Grace Media (Gibraltar) Limited.

Eligibility and Registration

You must be at least 18 years old and legally permitted to gamble in your jurisdiction to create a HotStreak Casino login. We accept customers from the United Kingdom under our Great Britain licence, and from further jurisdictions permitted under our Gibraltar licence; players in Canada are served through Interac. You may only use a VPN if you are physically located in Great Britain, or in a jurisdiction we permit under our Gibraltar licence. If we discover a location breach, we reserve the right to void winnings above your net deposit position. During Hot Streak registration, you must provide accurate personal details, and we may ask you to verify your identity before releasing your first withdrawal.

Your Account

Each player may only hold one account with us. You are responsible for keeping your Hot Streak login credentials confidential, and you must notify us immediately if you suspect unauthorised access. Our HotStreak Casino app and mobile site allow you to manage your account, make a Hot Streak deposit, or request a Hot Streak withdrawal wherever you are. We may suspend or close your account if we suspect fraud, multiple accounts, or a breach of these Terms.

Deposits and Withdrawals

All balances at HotStreak are held in GBP. The minimum deposit is £5 or £10 depending on your payment method. Making a HotStreak deposit is quick using any of the following:

• Visa debit and Mastercard debit
• Apple Pay and Google Pay
• PayPal (balance, debit card or instant bank transfer)
• Trustly / Pay by Bank
• MuchBetter
• AstroPay and bank transfer (non-UK customers)
• Interac (Canada only)

We do not accept prepaid cards, credit cards, company cards, cryptocurrency, or other third-party payment methods. Any Hot Streak withdrawal has a minimum of £10, though we may process a lower amount on request via live chat; no minimum applies when you are closing your account. Individual withdrawals range from £10 to £10,000; larger amounts must be requested in increments of £10,000 or less. Once you submit a Hot Streak Casino withdrawal, we review and process it within 48 hours, and payment is made to the same method you used to deposit wherever possible. Cash-out timing then depends on your provider: cards typically take one to seven days, PayPal and Trustly are usually credited within one to three days, MuchBetter within one to three days, and AstroPay or bank transfer within one to two days.

Bonuses and Promotions

We offer a range of promotions, and every HotStreak bonus is subject to its own specific terms in addition to these Terms and Conditions. Our welcome offer rewards new customers only: deposit £20 and wager £20 cash on slots to receive 50 Free Spins on Big Bass Football Bonanza, credited within 7 days and valid for 7 days at a 10p spin value, with a maximum redemption of £50. Only one Hot Streak bonus code or set of free spins may be active on your account at any time, and the qualifying deposit must be made through the promotion selector in our deposit drop-down menu.

Sports customers can claim £20 in Free Bets by placing a minimum £20 cash bet at odds of 2.00 or higher; Build-A-Bet and Bet Builder wagers do not qualify, and rewards are capped at one £10 in-play free bet and one £10 Bet Builder free bet, expiring 7 days after they are credited. We also run a weekly £5 Free Build-A-Bet offer, an escalating combo boost of up to 70% on winnings, and combo insurance on selected football accumulators, each governed by its own promotional rules. There is no HotStreak no deposit bonus currently available; every offer requires a qualifying deposit and wagering activity.

Our Weekly Rewards Club credits free spins every Monday by 17:00, excluding bank holidays, valid for 24 hours. Depositing and wagering £25 in the previous week earns 10 Free Spins, while £50 earns 20 Free Spins, playable on Big Bass Bonanza 1000, Emerald King - Wheel of Wealth, or Fishin' Reels. From time to time we also run seasonal campaigns, such as up to 150 Hot Streak free spins for eligible players who deposit and stake £30 during selected dates, capped at three claims per promotion period and a maximum win of £100. Any HotStreak promo code we issue must be entered exactly as provided, and we reserve the right to refuse or withdraw a promotion if we identify abuse or a breach of these Terms.

Games and Software

At Hot Streak Casino, we feature more than 780 slots and over 1,000 games in total, supplied by studios including Pragmatic Play, Relax Gaming, Blueprint Gaming, Eyecon, Inspired Gaming, NetGaming, G.Games and Bragg Gaming. Our HotStreak live casino runs on Pragmatic Play Live technology, with more than 50 tables covering blackjack, roulette, baccarat and game shows. You can also enjoy Megaways titles, Drops & Wins promotions, video poker, scratch cards, progressive games, and our sportsbook, including esports markets and Build-A-Bet functionality. We do not warrant that any particular HotStreak slots title, jackpot, or market will be available at all times, and we may add, remove or modify games at our discretion.

Restricted Territories

We only allow registration and play from permitted jurisdictions, and it is your responsibility to ensure that using Hot Streak is lawful where you live. We monitor account activity for signs of a restricted-location breach, and where we identify one, we may void any winnings generated above a zero net deposit position. Use of a VPN to misrepresent your location is treated as a serious breach of these Terms and may result in permanent account closure.

Responsible Gambling

We are committed to promoting responsible play across every Hot Streak Casino product. We provide the following tools to help you stay in control:

• Deposit, loss and wager limits
• Time-out and self-exclusion options
• Reality checks during play sessions
• Access to independent support organisations

If you are worried about your gambling, or someone else's, please contact our support team. We take our duty of care seriously, and we will never encourage you to chase losses or gamble beyond what you can afford.

Liability and Changes to These Terms

We may update these Terms from time to time to reflect changes in law, regulation, or our services, and we will publish the latest version on our website. Continued use of your account after changes take effect constitutes your acceptance of the revised Terms. To the fullest extent permitted by law, we are not liable for losses arising from your use of our services except where caused by our negligence or a breach of these Terms by us.

Contact Us

If you have questions about these Terms, your Hot Streak withdrawal, or any other aspect of your account, our support team is available 24/7, 365 days a year via live chat, SMS or email at hotstreak@gracemediasupport.com. Whether you need help completing a Hot Streak deposit or understanding a HotStreak bonus, we are here to assist you at every stage of your journey with us.