HotStreak Privacy Policy

At Hot Streak, we are fully committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect your information when you register, log in, deposit, play, or withdraw funds through hotstreak casino login and related services. By using our platform, you agree to the practices described in this policy.

Who We Are

Our HotStreak platform is operated by Grace Media (Gibraltar) Limited, registered in Gibraltar, company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We operate under a UK Gambling Commission licence (57869), which covers both us as the operator and the software platform, while a separate Gibraltar licence applies to permitted markets outside Great Britain. We are responsible for the personal data you provide to us and take our data protection obligations seriously.

Information We Collect

When you use Hot Streak Casino, we collect various categories of information necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. We gather this information directly from you and automatically as you interact with our website and app.

• We collect registration details such as your name, date of birth, address, email, and phone number when you complete hotstreak register procedures
• We record payment information linked to your hotstreak deposit and hotstreak withdrawal activity, including card details and bank account information where applicable
• We track your gameplay history, including slots, live casino, and sportsbook activity, to personalise your experience and manage responsible gaming tools
• We store technical data such as IP address, device type, browser information, and login timestamps whenever you use hotstreak login or access our HotStreak app
• We keep records of communications with our support team via LiveChat, email, or SMS

How We Use Your Information

We use the information we collect for a variety of legitimate business purposes connected to running Hot Streak Casino safely and fairly. We process your data to verify your age and identity, prevent fraud, and comply with anti-money laundering regulations. We also use your data to manage your account, process deposits and withdrawals, and deliver promotional offers such as a hotstreak bonus, hotstreak free spins, or a hot streak no deposit bonus where eligible.

• We use your data to operate and maintain our hotstreak casino app and desktop platform
• We use your information to communicate important account updates, including changes to your hotstreak bonus code or hot streak promo code offers
• We analyse gaming patterns to support responsible gambling measures and detect unusual activity
• We use your contact details to respond to enquiries submitted through our support channels

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and app. Cookies help us remember your preferences, keep you logged in during your session, and understand how you interact with hotstreak slots, hotstreak live casino, and sportsbook features. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate our business and meet regulatory requirements.

• We share data with payment providers to process your hotstreak deposit and withdrawal requests securely
• We share information with regulatory bodies, including the UK Gambling Commission, when legally required
• We work with fraud prevention and identity verification services to protect our platform and players
• We may share data with marketing partners to deliver relevant promotions, subject to your consent preferences

Data Security

We at HotStreak implement industry-standard security measures to protect your personal and financial data from unauthorised access, loss, or misuse. We use encryption technology to safeguard sensitive information transmitted through hotstreak casino login sessions and payment transactions. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and licensing obligations. Even after account closure, we may retain certain records related to your hotstreak withdrawal history and transactions as required by gambling regulations.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your information. You can also object to certain uses of your data, including marketing communications.

• You have the right to request a copy of the personal data we hold about you
• You have the right to ask us to correct inaccurate information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to withdraw consent for marketing communications at any time

Restricted Access and Location Compliance

Our services are limited to permitted jurisdictions, and we monitor account activity to ensure compliance with location-based restrictions. VPN use is permitted only from within Great Britain or from a jurisdiction approved under our Gibraltar licence. If we detect a location breach, we reserve the right to void winnings above a zero net deposit position, in accordance with our terms.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and we take age verification seriously as part of our hotstreak register process.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Hot Streak Casino after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please contact our support team. We are available 24/7 through LiveChat, or you can reach us by email at hotstreak@gracemediasupport.com. Whether you have a question about your hotstreak casino bonus, a hot streak withdrawal, or general data protection concerns, our team is here to help.